Laura Kilgore is the sales manager of the Hampton Inn in Huntington, WV & she wanted to test out my phone skills at the front desk so here is my test... :) We didn't get into the part of taking name and credit card as we were not really making a reservation although I do know how to do that part as well. :) Forgive my typo on "answering". For more information on this Hampton, check out their FB page at Hampton Inn Huntington,WV Facebook Page